Survey of Contract Partners 2019-2020

The Survey of Contract Partners is a survey of mayors, Indigenous leaders, as well as local, provincial and territorial government representatives who are responsible for RCMP contracts within their respective jurisdictions. There were 688 respondents.

Agree Neutral Disagree
How important is the RCMP's contribution to keeping Canadians safe? 99% 1% 1%
How satisfied are you with the RCMP's contribution to keeping Canadians safe? 85% 5% 9%
General
Agree Neutral Disagree
The RCMP demonstrates professionalism in its work. 93% 5% 3%
The RCMP is an organization with integrity. 88% 9% 3%
RCMP personnel are honest. 84% 14% 2%
RCMP personnel demonstrate compassion. 82% 16% 3%
The RCMP is an accountable organization. 72% 20% 7%
RCMP personnel demonstrate respect. 84% 13% 3%
The RCMP consistently achieves its objectives. 52% 36% 12%
The RCMP places an emphasis on providing services in the official language of my choice, English or French. 78% 21% 2%
The RCMP provides a high quality policing service. 75% 17% 8%
Relationship with the RCMP
Agree Neutral Disagree
I have trust and confidence in the RCMP. 83% 11% 6%
The RCMP has effective local leaders. 81% 12% 7%
The RCMP has effective national leaders. 57% 34% 9%
The RCMP is prepared to respond to emergencies. 82% 10% 8%
My organization highly values the RCMP's collaboration and work in my community/province/territory. 86% 9% 5%
My organization has a good working relationship with the RCMP in my community/province/territory. 87% 7% 6%
My organization is sufficiently involved in setting local RCMP policing priorities. 62% 22% 16%
My organization and the RCMP collaborate in the development of community plans, e.g. detachment/unit performance plans. 52% 24% 24%
The RCMP fulfils the commitments it has made. 65% 25% 10%
The RCMP provides appropriate consultation on decisions and actions that have an impact on my organization. 60% 21% 18%
My organization is satisfied with the administration and maintenance of the Provincial/Territorial Policing Service Agreements. 57% 27% 16%
My organization is satisfied with the administration and maintenance of the Municipal Policing Service Agreements. 58% 26% 16%
Sensitivity
Agree Neutral Disagree
The RCMP is sensitive to the needs of different cultures and groups. 81% 15% 4%
The RCMP is sensitive to issues pertaining to youth. 85% 12% 2%
The RCMP treats members of visible minority communities fairly. 78% 18% 4%
The RCMP treats Indigenous persons fairly. 76% 18% 6%
The RCMP treats women fairly. 79% 17% 4%
The RCMP treats members of the LGBTQ2S community fairly. 74% 25% 0%
Involvement / responsiveness
Agree Neutral Disagree
The RCMP is visible in my community through foot or vehicle patrols. 62% 13% 25%
RCMP personnel are responsive to my needs. 70% 19% 11%
The RCMP approach to policing reflects the values of my community. 70% 20% 11%
The RCMP is contributing to traffic safety in my province or territory. 78% 12% 9%
The RCMP provides timely information through the web and social media, such as Twitter and Facebook. 63% 26% 11%
The RCMP has a motivated workforce. 69% 24% 7%
The RCMP is advancing reconciliation with the Indigenous peoples of Canada. 59% 34% 7%
Overall, the RCMP makes a valuable contribution to my community's long-term quality of life. 77% 15% 7%
Interactions and reporting
Agree Neutral Disagree
The RCMP provides its clients with useful information about its work. 68% 22% 11%
The RCMP communicates effectively about its actions. 63% 23% 14%
RCMP information is of high quality. 68% 23% 9%
RCMP information is timely. 61% 25% 14%
RCMP information is comprehensive. 64% 25% 12%
RCMP information and intelligence are relevant. 75% 20% 5%
I am satisfied with the information the RCMP provides to my community/province/territory. 65% 19% 16%
Value and accountability
Agree Neutral Disagree
The RCMP clearly demonstrates how it has used the funding provided by its municipal or provincial clients. 40% 31% 29%
The RCMP provides the level of service determined by the contracting jurisdiction as per the Police Service Agreement. 56% 26% 18%
The RCMP's services represent good value for money spent. 56% 27% 18%
The RCMP effectively deploys its resources. 61% 24% 15%
I am satisfied with the RCMP's financial planning process. 40% 44% 16%
RCMP personnel are knowledgeable and competent. 86% 11% 3%
Operational effectiveness
Agree Neutral Disagree
The RCMP is reducing the threat and impact of organized crime. 65% 21% 14%
The RCMP is reducing the threat and impact of serious crime, such as murder, sexual assault, robbery, and arson. 66% 23% 11%
The RCMP is reducing the sale and distribution of illegal drugs. 58% 21% 21%
The RCMP is effectively responding to threats to national security. 69% 27% 4%
The RCMP is effectively responding by countering radicalization to violence. 61% 33% 6%
The RCMP is effectively responding to cybercrime threats. 62% 28% 10%
The RCMP is addressing youth involvement in crime as both victims and offenders. 65% 26% 8%
The RCMP is contributing to safer Indigenous communities. 62% 29% 8%
The RCMP is reducing the impact of economic crime, such as money laundering and stock market (capital market) fraud. 53% 38% 9%
The RCMP uses state of the art policing techniques. 60% 33% 6%
Overall, I am satisfied with the RCMP's delivery of its programs and services. 67% 21% 12%
  • Data was collected between February 6 and March 16, 2020
  • Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to facilitate review
  • Percentages exclude those who replied "don't know" or "no opinion"
  • Percentages may sometimes not add to 100 due to rounding
  • For new questions in 2019-20, cells are greyed out for previous years
  • Results that went up in 2019-20 are highlighted in green, those that went down are highlighted in pink
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